Parcel Locker FAQ's

 Smart locker systems streamline the process with ease:

For Carriers:

1. Select the intended recipient.
2. Choose the appropriate compartment size (Small, Medium, Large, Ex-Large).
3. Place the parcel within the designated compartment and securely close the locker door.

For Residents:

1. Receive a notification containing a unique code via text message or email.
2. Enter the provided unique code.
3. Retrieve the parcel from the designated locker compartment.

100% Canadian: As a fully Canadian company, we embody the spirit of Canada in every aspect. Our Smart locker systems are designed in Canada, including all software. This allows us to deliver high-quality, local products promptly, often outpacing the competition in delivery times.  Our commitment to Canadian craftsmanship runs deep.

Bilingual Support Team: Our fully bilingual support team is available 24/7, ensuring that assistance is always within reach. This dedication to accessibility and service sets us apart in the industry.

Honest Approach to Quality and Craftsmanship: At Parcel One, we take pride in our transparent and honest approach to delivering high-quality solutions. Our dedication to quality and craftsmanship shines through in every aspect of our work, ensuring our clients experience excellence in every interaction.

Parcel One is dedicated to serving clients across the entire expanse of Canada, from the east coast to the west coast and up to the northern territories. We specialize in delivering Smart lockers and Parcel Management systems, offering customized solutions tailored to multi-residential, retail, healthcare, university, office, and guest services nationwide. Our extensive reach ensures that we are equipped to address your specific needs, wherever you are in Canada. 

Discover the array of key benefits that our Smart lockers and Parcel Management systems bring to the table:

• Secure Package Delivery: Our Smart lockers ensure the secure delivery of packages, safeguarding them against theft and damage. With peace of mind for both senders and recipients, you can trust that your parcels will be handled with the utmost care.

• Reduced Operational Costs: Implementing our Smart locker systems can significantly reduce operational costs. The automation and efficiency they provide streamline package management, freeing up valuable resources that can be allocated to other critical areas.

• 24/7 Accessibility: The availability of our Smart lockers around the clock, 24/7, ensures that both senders and recipients have the flexibility to send or retrieve parcels at their convenience. This convenience aligns with the demands of modern, fast-paced lifestyles.

• Scalability and Customizability: Our Smart lockers are designed to be scalable and highly customizable. Whether your needs are for a multi-residential building, a retail outlet, a healthcare facility, or an educational institution, our systems can be tailored to accommodate your specific requirements. The flexibility in design ensures that they adapt to your evolving needs seamlessly.

The benefits of our Smart locker solutions extend beyond these points, offering comprehensive solutions that are efficient, secure, and adaptable to your unique needs.

Absolutely, that’s why Parcel One lockers are loved by all couriers and carriers. Carriers such as FEDEX, UPS, Purolator, DHL, Canpar, Intelcom, and even Canada Post delivery drivers appreciate the ease of use of a Parcel One parcel locker system.

After installation, an agent visits the building for a day or two and notifies every delivery person of the existence of the locker and how it functions. We can also add visual signage to help delivery people. However, it’s impossible to ensure the use of the lockers. Every delivery person can choose to use it or not, at their convenience. In contrast, when lockers are well located (next to the entrance), the rate of use is extremely high. A good practice is to ask delivery people to use the lockers when you open the front door of your building through the intercom.

You can choose any number of managers to have access to the managing platform. This allows you to know in real time the status of the locker, to add new managers and to update the list of members. Parcel One takes care of everything else: 24/7 technical support, locker inspection and parts maintenance!

We can deliver your new locker system in as few as 6 weeks and custom lockers and colours as soon as 12 weeks. This is the quickest system delivery in Canada. 

Yes. It’s one of 3 options. We offer rental, purchase and a lease-purchase option (rental with accumulated credit to acquire our lockers after a certain number of years).

Yes, with no issues. We are already integrated to several of them. This is the type of customized service that we offer. Ask us about BuildingLink, 1Valet, Condo Control Central, Concierge Plus, and your custom property management software!

Yes. The manager can determine the number of days before the platform sends out a reminder to the residents who haven’t picked up their parcel. Afterwards, a reminder is sent every day.

Automated reminders are sent out every 24 hours. The manager can also decide to remove the parcels at any time, because they have access to the retrieval codes of all the lockers in use.

Yes. Our rental unit allows for that with a 12 month contract. Whether you are satisfied or not, you can decide to continue or halt the service, and even attach more lockers to the unit.

It is strongly advised. It’s the most reliable system for sending notifications, but our system also sends out an SMS if a phone number is associated to the account of the resident. We also have a mobile app that can set notification settings and send out notifications.

Never. Our lockers are secure and allow for traceability thanks to our photo-taking system during drop-off and pick-up as well as our usage history.

Yes. We have a team available 7 days a week by phone to assist you. The number is indicated under the touchscreen of our lockers.

Yes. The entire palette of the RAL colour chart (www.ralcolor.com) can be used. We can also cover the unit with additional film for a more detailed aesthetic, for an additional cost.

We have a maintenance team that visits the lockers every 6 months, as well as a support team capable of travelling on site for repairs within a 24-48 hour delay.

It’s not necessary, but there has to be an internet wire connected between them to ensure communication between lockers.

We offer several models of lockers and extensions with doors of different sizes, according to your needs. We offer units with 1 to 20 doors. The door sizes vary from small to large. We can also create bespoke measurements.

Safely by a 120V connection and a Canadian certified internal power system.

Our current lockers can support temperatures as low as 20 degrees below zero. We offer outdoor lockers, but they are a bit more expensive because they have to be reinforced with steel. The top also has to be covered.

We can add up to 15 Parcel One units next to each other to achieve a maximum of 400 doors on the same network.

Yes, we do! We understand the importance of seamless integration into your designs. We offer CAD files to assist designers in incorporating our smart lockers effortlessly into their projects. For more details or specific requirements, feel free to reach out to our dedicated support team.